Informativa sulla privacy
Privacy Policy - Writener.com
Last Updated: February 17, 2025
Introduction
Your privacy is important to us at Writener.com. This Privacy Policy explains how we handle your personal information when you use our services. We are AIWean Limited, a company registered in Hong Kong, with our office at Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong. You can reach us at info@writener.com with any questions about this policy.
Our Commitment to Your Privacy
We want to be clear about our approach to privacy: we collect only the information necessary to provide our AI writing services. We do not sell your data, we do not use it for advertising purposes beyond sending you occasional updates about our services, and we do not share it with third parties except where necessary to provide our service.
The Information We Collect
When you use Writener.com, we collect the information you provide directly to us, such as your email address when you create an account, and any payment information necessary for billing. We also collect the content you input into our system for AI processing, along with basic technical information about how you use our service, such as when you access it and what features you use.
Your content - the texts you input and generate - is particularly important to us. We treat this with the highest level of confidentiality and use it solely to provide our service to you.
How We Use Your Information
We use your information primarily to provide and improve our AI writing service. This includes processing your content through our AI systems, managing your account, processing payments, and providing customer support.
If you've given us permission, we'll also send you emails about new features or services we think might interest you. You can opt out of these communications at any time.
Working with Service Providers
To provide our comprehensive AI services, we work with numerous trusted third-party providers. These include leading companies in various AI domains such as OpenAI, Anthropic, and Google for text generation and processing; ElevenLabs and Murf.ai for voice synthesis; Midjourney, Stability AI, and Leonardo.ai for image generation; Replicate and Fal AI for various AI models; and many other specialized AI providers. We also utilize cloud infrastructure services from established providers like Google Cloud, AWS, and Microsoft Azure.
These providers only receive the data they need to provide their specific services. For example, when you use our AI writing features, your content is processed through our AI providers' systems, but they do not store or use this data for their own purposes beyond processing your immediate request. Each provider is carefully selected and bound by strict data protection agreements. As the AI landscape evolves rapidly, we continuously evaluate and integrate new providers to offer you the best possible service, always maintaining our high standards for data protection and privacy.
Data Security
We use industry-standard security measures to protect your information. This includes encryption for data transmission and storage, secure access controls, and regular security reviews. While no online service is 100% secure, we continuously work to protect your information and to maintain the trust you place in us.
Your Rights and Choices
You have control over your information. You can:
- Access or update your account information at any time
- Export your data
- Delete your account and associated data
- Opt out of marketing communications
- Request information about how we use your data
If you're in the European Union, California, or other regions with specific privacy laws, you have additional rights under those laws.
International Data Processing
As a global service with servers and providers in multiple countries, your data may be processed in different locations. We ensure this is done securely and in compliance with applicable laws, using appropriate safeguards and data protection agreements.
Children's Privacy
Our service is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it.
Changes to This Policy
If we make significant changes to this policy, we'll notify you by email or through our service. Minor changes will be posted on this page with an updated "Last Updated" date.
Contact Us
We welcome your questions and feedback about this policy or our privacy practices. You can contact us at info@writener.com, and we'll respond as quickly as possible.
Last Updated: February 17, 2025 Version: 2.1